City of Tacoma WA
Library IT Analyst
City of Tacoma WA, Tacoma, Washington, us, 98417
Library IT Analyst
Salary
$42.97 - $52.42 Hourly
Location
Tacoma, WA
Job Type
Classified
Job Number
9082-24
Department
Library
Division
Library
Opening Date
04/17/2024
Closing Date
5/3/2024 5:00 PM Pacific
Description
Benefits
Questions
Position Description
At Tacoma Public Library (TPL), our mission is to empower our community by bringing people together to discover, connect, create, learn and thrive. Want to make an impact? We’re looking for an IT Analyst who will play a meaningful role as part of a small, cross-functional Library IT team. As part of the team, you’ll be providing technology solutions including application deployment, application management, and systems analysis to support a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. TPL serves over 200,000 residents in Tacoma, through eight branches and online and outreach services.
Teamwork and communication are central to the Library IT department's culture. We work collaboratively with the City of Tacoma’s IT Department to provide on-site support services for both internal (library departments) and external (public users) stakeholders. A positive attitude, collaborative work ethos, commitment to digital equity, a strong desire to empower stakeholders with technology solutions, and a commitment to racial equity and social justice are qualities of an ideal candidate.
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices.
Responsibilities Include:
Perform systems analysis duties in the design, development, implementation, maintenance, and support of information systems and computer hardware and software applications
Analyze and maintain existing systems, and assist in developing optimum configurations to achieve the Library's goals
Provide solutions and resolve complex systems issues and problems independently and in collaboration with vendor partners
Troubleshoot complex computer hardware, software and system difficulties; propose solutions, track and assure resolution through appropriate follow-up methods
Perform maintenance and systems changes that create efficiencies, and improve performance and reliability
Install, configure, and maintain networked, applications, operating systems, and hardware
Manage and administer distributed endpoints using enterprise management tools; monitor systems
Prepare and maintain robust end user and internal knowledgebase documentation
Participate in evaluations and testing of system upgrades and quality control procedure development
Prepare and adhere to project plans and timelines, resource requirements, and deliver documented proposals
Conduct feasibility studies, and communicate status to project manager/supervisor
Provide system benchmarking information and metrics
Keep current on a diversity of programming software solutions
Develop schema for information storage of user applications, conforming to accepted good practice and department policy and standards
Write scripts for managing, configuring, and maintaining systems; modify existing scripts to meet needs
Implement vendor supplied software applications and prepare specifications for use by staff and public
Qualifications
Five years of work experience directly related to information technology
DESIRED QUALIFICATIONS
Bachelor's degree in computer science or related field
Information Technology Infrastructure Library (ITIL) Foundations, Network+ and Security
Experience with Integrated Library Systems (ILS)
Experience with public computing and printing environments
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
A valid driver's License is required.
Knowledge & Skills
Knowledge of:
Concepts of information technology including computers, peripherals, operating systems and applications
PCI compliance best practices
Principles and concepts of total quality process improvements and problem-solving methods
Computer technology principles, their application, and troubleshooting techniques
Maintaining positive vendor service relationship
Endpoint management
Specialized technologies, such as applications, tools, systems, and/or databases
Security systems, backup, disaster recovery and related processes
Computer networking concepts and their impacts on applications
International Organization for Standardization (ISO) Open Systems Interconnect (OSI) networking model
Database principles and access methods
Skill in:
Installation and configuration of computer hardware, software, operating systems and related peripherals, file sharing structure and operation; scripting
Evaluating technical directions, detecting errors in logs; maintaining appropriate technical documentation
Providing user support; troubleshooting and solving technical issues
Collaboration with vendors to resolve issues and deploy services
Building and maintaining documentation and knowledge bases
Managing projects, estimating the level of effort and resources for technical projects to meet project schedules and timelines
Maintaining technical fluency through journals and periodicals
Communicating with a variety of audiences using tact, patience, and courtesy
Providing great customer service; working with a variety of individuals from diverse backgrounds and conveying technical information to non-technical users
Working confidentially and with discretion
Prioritizing duties to meet immediate needs and accomplishing long-term goals
Establishing and maintaining effective working relationships with others
Developing and conducting presentations and facilitating meetings
Selection Process & Supplemental Information
Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions.
Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117.
Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification.
Tacoma Public Library Stands Against Racism and White Supremacy
Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC).
Tacoma Public Library
Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials.
Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.org and connect with us on Facebook (https://www.facebook.com/TacomaPublicLibrary/) , Instagram (http://instagram.com/tacomalibrary) , Twitter (https://twitter.com/tacomalibrary) , and LinkedIn (https://www.linkedin.com/in/rcroston/) to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes.
Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available.
Employees are covered by the State Industrial Insurance Act.
Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO).
Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacorna.org or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security.
The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees.
Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library.
01
This supplemental questionnaire is part of the examination process and therefore should be completed thoroughly and honestly.
DO NOT indicate "see resume" or copy unrelated content from your resume when answering essay type questions. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.
Yes
No
02
Do you have 5 years of work experience directly related to information technology?
Yes
No
03
In 350 words or less, please describe your experience collaborating with vendors in providing application support.
04
In 350 words or less, please describe the process you have used for introduction and deploying a new application or system to users. Include in your response what made implementation successful.
05
In 350 words or less, please tell us how you would begin to approach troubleshooting a system you've never maintained before. Assume there is no internal documentation.
06
Please tell us how you learned about this job opening.
Job Interest Card notification
Professional organization
Military organization
City of Tacoma employee
Online job board posting
Word of mouth
LinkedIn
Tacoma Training & Education Program (TTEP)
Indeed
Facebook
Instagram
Careers in Government
Government Jobs
Outreach Event
National Diversity Network
African American Job Network
Disability Job Network
Asian Job Network
Latino Job Network
Retirement Job Network
LGBT Job Network
Veteran Job Network
Other
07
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Agency
City of Tacoma
Address
Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.cityoftacoma.org
Apply
Please verify your email address Verify Email
Salary
$42.97 - $52.42 Hourly
Location
Tacoma, WA
Job Type
Classified
Job Number
9082-24
Department
Library
Division
Library
Opening Date
04/17/2024
Closing Date
5/3/2024 5:00 PM Pacific
Description
Benefits
Questions
Position Description
At Tacoma Public Library (TPL), our mission is to empower our community by bringing people together to discover, connect, create, learn and thrive. Want to make an impact? We’re looking for an IT Analyst who will play a meaningful role as part of a small, cross-functional Library IT team. As part of the team, you’ll be providing technology solutions including application deployment, application management, and systems analysis to support a library system engaged in community-driven services to deliver an innovative and exciting future to residents of the beautiful Pacific Northwest. TPL serves over 200,000 residents in Tacoma, through eight branches and online and outreach services.
Teamwork and communication are central to the Library IT department's culture. We work collaboratively with the City of Tacoma’s IT Department to provide on-site support services for both internal (library departments) and external (public users) stakeholders. A positive attitude, collaborative work ethos, commitment to digital equity, a strong desire to empower stakeholders with technology solutions, and a commitment to racial equity and social justice are qualities of an ideal candidate.
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all Tacoma Public Library employees. All employees are expected to model and apply our equity and social justice shared values, behaviors, and practices.
Responsibilities Include:
Perform systems analysis duties in the design, development, implementation, maintenance, and support of information systems and computer hardware and software applications
Analyze and maintain existing systems, and assist in developing optimum configurations to achieve the Library's goals
Provide solutions and resolve complex systems issues and problems independently and in collaboration with vendor partners
Troubleshoot complex computer hardware, software and system difficulties; propose solutions, track and assure resolution through appropriate follow-up methods
Perform maintenance and systems changes that create efficiencies, and improve performance and reliability
Install, configure, and maintain networked, applications, operating systems, and hardware
Manage and administer distributed endpoints using enterprise management tools; monitor systems
Prepare and maintain robust end user and internal knowledgebase documentation
Participate in evaluations and testing of system upgrades and quality control procedure development
Prepare and adhere to project plans and timelines, resource requirements, and deliver documented proposals
Conduct feasibility studies, and communicate status to project manager/supervisor
Provide system benchmarking information and metrics
Keep current on a diversity of programming software solutions
Develop schema for information storage of user applications, conforming to accepted good practice and department policy and standards
Write scripts for managing, configuring, and maintaining systems; modify existing scripts to meet needs
Implement vendor supplied software applications and prepare specifications for use by staff and public
Qualifications
Five years of work experience directly related to information technology
DESIRED QUALIFICATIONS
Bachelor's degree in computer science or related field
Information Technology Infrastructure Library (ITIL) Foundations, Network+ and Security
Experience with Integrated Library Systems (ILS)
Experience with public computing and printing environments
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
A valid driver's License is required.
Knowledge & Skills
Knowledge of:
Concepts of information technology including computers, peripherals, operating systems and applications
PCI compliance best practices
Principles and concepts of total quality process improvements and problem-solving methods
Computer technology principles, their application, and troubleshooting techniques
Maintaining positive vendor service relationship
Endpoint management
Specialized technologies, such as applications, tools, systems, and/or databases
Security systems, backup, disaster recovery and related processes
Computer networking concepts and their impacts on applications
International Organization for Standardization (ISO) Open Systems Interconnect (OSI) networking model
Database principles and access methods
Skill in:
Installation and configuration of computer hardware, software, operating systems and related peripherals, file sharing structure and operation; scripting
Evaluating technical directions, detecting errors in logs; maintaining appropriate technical documentation
Providing user support; troubleshooting and solving technical issues
Collaboration with vendors to resolve issues and deploy services
Building and maintaining documentation and knowledge bases
Managing projects, estimating the level of effort and resources for technical projects to meet project schedules and timelines
Maintaining technical fluency through journals and periodicals
Communicating with a variety of audiences using tact, patience, and courtesy
Providing great customer service; working with a variety of individuals from diverse backgrounds and conveying technical information to non-technical users
Working confidentially and with discretion
Prioritizing duties to meet immediate needs and accomplishing long-term goals
Establishing and maintaining effective working relationships with others
Developing and conducting presentations and facilitating meetings
Selection Process & Supplemental Information
Interested individuals should apply online and attach resume and cover letter. Be sure to answer the supplemental questions.
Applicants who meet the minimum qualifications will have their submitted materials and supplemental questionnaire scored. Candidates who pass the exam will be ranked on the eligible list for interview consideration. This position is covered by a Labor Agreement between the Tacoma Public Library and Local 117.
Individuals given a conditional offer of employment must also pass a background check. New employees must successfully complete a six-month probationary period prior to obtaining permanent status in this classification.
Tacoma Public Library Stands Against Racism and White Supremacy
Tacoma Public Library is opposed to white supremacy in all of its forms and is committed to fostering an organization that is actively anti-racist. We believe that Black Lives Matter. We are grieving with our black community and all communities of color who continue to be harmed by institutionalized racism. We are committed to being a trusted community resource available to all and will provide resources and public programs that seek to reflect the values of anti-racism and elevate the voices of Black, Indigenous, and People of Color (BIPOC).
Tacoma Public Library
Tacoma Public Library (TPL) has been an essential provider of free books, information, ideas, and education for more than 125 years. TPL's neighborhood libraries originated with Andrew Carnegie's visionary philanthropy at the turn of the 20th century and are being transformed into true centers of educational innovation and service--and vital community hubs--that continue to provide far more than free books and materials.
Learn more about the Tacoma Public Library and the services we provide at www.tacomalibrary.org and connect with us on Facebook (https://www.facebook.com/TacomaPublicLibrary/) , Instagram (http://instagram.com/tacomalibrary) , Twitter (https://twitter.com/tacomalibrary) , and LinkedIn (https://www.linkedin.com/in/rcroston/) to stay up to date on exciting things happening at the library, and to be notified of other career opportunities with us.
Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from Cityoftacoma.org and/or neogov.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend an hour or more entering the required information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the application process or questions regarding this job announcement please contact Human Resources at (253) 591-5400 by 4:00 pm on the closing date. This will allow us to assist you before the job announcement closes.
Insurance Plans: You may participate in one of several group health insurance programs. Employees and their dependents are covered by a medical-surgical-hospital plan, vision plan, dental plan, and employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance and Deferred Compensation options are also available.
Employees are covered by the State Industrial Insurance Act.
Paid leave: Library Employees are entitled to receive paid holidays, and Personal Time Off (PTO).
Retirement: All employees of the Library except part-time Pages, temporary employees, and certain project employees, are included in the City of Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacorna.org or by calling (253) 502-8200. All members of the Tacoma Employees' Retirement System are also covered by Social Security.
The Tacoma Public Library is not a department of the City of Tacoma and the Library's employees are not employees of the City. The Library is a separate entity with its own governing body. The Library's governing body is the Tacoma Public Library Board of Trustees.
Employees of the City of Tacoma who accept employment with the Tacoma Public Library will lose their City of Tacoma employee seniority. They will also find that their leave accruals, and some of the benefits enjoyed as employees of the City of Tacoma do not carry over when they are hired for a position with the Tacoma Public Library.
01
This supplemental questionnaire is part of the examination process and therefore should be completed thoroughly and honestly.
DO NOT indicate "see resume" or copy unrelated content from your resume when answering essay type questions. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.
Yes
No
02
Do you have 5 years of work experience directly related to information technology?
Yes
No
03
In 350 words or less, please describe your experience collaborating with vendors in providing application support.
04
In 350 words or less, please describe the process you have used for introduction and deploying a new application or system to users. Include in your response what made implementation successful.
05
In 350 words or less, please tell us how you would begin to approach troubleshooting a system you've never maintained before. Assume there is no internal documentation.
06
Please tell us how you learned about this job opening.
Job Interest Card notification
Professional organization
Military organization
City of Tacoma employee
Online job board posting
Word of mouth
Tacoma Training & Education Program (TTEP)
Indeed
Careers in Government
Government Jobs
Outreach Event
National Diversity Network
African American Job Network
Disability Job Network
Asian Job Network
Latino Job Network
Retirement Job Network
LGBT Job Network
Veteran Job Network
Other
07
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Agency
City of Tacoma
Address
Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764
Phone
253-591-5400
Website
http://www.cityoftacoma.org
Apply
Please verify your email address Verify Email