AVI-SPL
Onsite Audio Visual Manager
AVI-SPL, Houston, Texas, United States,
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Onsite AV Manager maintains and is responsible for all service and repairs of customers’ audio video equipment and fully integrated conference rooms including auditoriums and board rooms. This role interfaces directly with the customer and their responsibilities include maintaining daily functionality of all AV and integrated conference rooms. This role commonly includes managing a small team of AVI-SPL Onsite Managed Services staff.
The position calls for collaboration with internal and external teams. This is a key role in maintaining a good partner relationship and being sensitive to our client’s needs and schedules. The end goal of the Onsite AV Manager it to deliver a world-class Customer Service experience.
Day-To-Day Responsibilities:
Oversee team responsible for on-site preventative maintenance visits and for consistent identification and repair of defective or failed equipmentAssist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as neededProvide reports and adhere to metrics outlined in contract to provide service level defined per agreement and act as a first point of escalationLiaison between Customer and AVI-SPL, coordinating weekly meetings with AVI-SPL in order to identify value adds (client specific equipment training, etc.)Gather metrics & deliver quarterly PowerPoint presentations to Client & AVI-SPL representatives where applicableMentor team members in technical and client facing skillsKeep management informed of key issues and changes which may impact expected business resultsAnalyze trends, problems, and drive solutionsImplement processes as needed to enable smooth delivery of servicesSetup/breakdown of conference spaces to meet the customers event needsPerform preventative maintenance task to help maintain customer spacesClean various AV equipment including but not limited to camera lenses, monitors and equipment fansWork with internal/external teams in a professional manner that reflects the values of AVI-SPLProvide client training as neededAdhere to and understand local safety standards for all site duties
WHAT WE’RE LOOKING FOR
Must-Haves:
Effectively communicate with employees, customers, and colleaguesAbility to use hand and power tools in a safe and efficient mannerAbility to solder & crimp connectorsAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeKnowledge of basic signal flow for audio, video, and controlValid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Nice-To-Haves:
Minimum 3 - 5 years of Management experience in similar or related fieldExperience in the AV industry is preferredExperience operating in a complex matrix business environment is desirableValid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standardsFormal education in Electronics or related field preferredExcellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
The Onsite AV Manager maintains and is responsible for all service and repairs of customers’ audio video equipment and fully integrated conference rooms including auditoriums and board rooms. This role interfaces directly with the customer and their responsibilities include maintaining daily functionality of all AV and integrated conference rooms. This role commonly includes managing a small team of AVI-SPL Onsite Managed Services staff.
The position calls for collaboration with internal and external teams. This is a key role in maintaining a good partner relationship and being sensitive to our client’s needs and schedules. The end goal of the Onsite AV Manager it to deliver a world-class Customer Service experience.
Day-To-Day Responsibilities:
Oversee team responsible for on-site preventative maintenance visits and for consistent identification and repair of defective or failed equipmentAssist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as neededProvide reports and adhere to metrics outlined in contract to provide service level defined per agreement and act as a first point of escalationLiaison between Customer and AVI-SPL, coordinating weekly meetings with AVI-SPL in order to identify value adds (client specific equipment training, etc.)Gather metrics & deliver quarterly PowerPoint presentations to Client & AVI-SPL representatives where applicableMentor team members in technical and client facing skillsKeep management informed of key issues and changes which may impact expected business resultsAnalyze trends, problems, and drive solutionsImplement processes as needed to enable smooth delivery of servicesSetup/breakdown of conference spaces to meet the customers event needsPerform preventative maintenance task to help maintain customer spacesClean various AV equipment including but not limited to camera lenses, monitors and equipment fansWork with internal/external teams in a professional manner that reflects the values of AVI-SPLProvide client training as neededAdhere to and understand local safety standards for all site duties
WHAT WE’RE LOOKING FOR
Must-Haves:
Effectively communicate with employees, customers, and colleaguesAbility to use hand and power tools in a safe and efficient mannerAbility to solder & crimp connectorsAbility to work and think independently and ensuring to meet deadlinesBasic computer knowledgeKnowledge of basic signal flow for audio, video, and controlValid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Nice-To-Haves:
Minimum 3 - 5 years of Management experience in similar or related fieldExperience in the AV industry is preferredExperience operating in a complex matrix business environment is desirableValid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standardsFormal education in Electronics or related field preferredExcellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.