SERVICE WRITER

Service Writers are usually the first & last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.RESPONSIBILITIESMeet with customers and determine their needs for repair and/or service of their vehicle issuesIncrease customer satisfaction by building customer relationsMaintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relationsMonitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotionsOversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion timesOversee and participate in quality controlParticipate in the development and documentation of standard operating procedures as appropriateBENEFITSCompetitive Pay100% Employer Paid Single Health PlanEmployer Paid Short Term & Long-Term DisabilityEmployer Paid Life InsuranceDental & Vision InsurancePaid Time Off; 2 weeks, after 90 days401(K) with 3% matchingEmployee DiscountsAnnual boot allowanceREQUIREMENTSDetail orientatedStrong customer service, communication, organization & time management skillsObtains customer & vehicle information, including customer input for requested workDocuments service, parts & labor for each work-orderCommunicates with service techs & customers regarding work statusEnsures documents are complete, accurate & submitted in a timely mannerAbility to multi-task in fast-paced environmentWork flexible hours and overtime, as neededDrug test requiredABOUT USA growing company, currently with 9 locations across the Northeast, we're looking for reliable, long-term employees to invest in & grown with. We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to any other characteristicprotected by federal, state or local laws.