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MORTGAGE LOANS PROCESSOR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands, and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Mortgage Loan Processor is responsible for organizing, analyzing, and reviewing all files for mortgage loan applications. This role involves verifying that all required documents are included in the customer’s file and fulfill the loan requirements to support the underwriter during the evaluation process. The processor keeps the customer informed and updated on the loan application status and complies with the scorecard.

What You'll Do

1. Review and organize customer loan application files received from the Marketing area.
2. Verify customer’s offer information provided by the Marketing area.
3. Before delivering the case to the underwriter for evaluation, ensure that required documents for the loan application are included and correspond to the loan type requested.
4. For new customer applications, manage the mailing process of welcome notifications.
5. Keep customers updated on the loan evaluation process.
6. Analyze, verify, and interpret customer credit reports, including payment history; request additional information if needed.
7. Perform verifications with relevant institutions: employment verification, income statements, and banking balance accounts (DDA).
8. Analyze income statements (income/expenses).
9. Review appraisals.
10. Process Mortgage Ware system data entry.
11. Refer cases to underwriters for final approval.
12. Inform customers about the final decision on loan applications and discuss relevant transaction aspects such as offers, monthly payments, and renegotiation of terms/conditions of approvals.
13. Deliver approved cases to the Closing Unit for final loan closing.
14. Follow up by phone or mail on cases where documents are pending for delivery.
15. Receive telephone calls from customers and providers.

What You'll Need to Succeed

Formal Education

• Associate Degree.
• Courses/Training: Mortgage area and three (3) years of experience in a Mortgage Processing unit (similar position).

Knowledge and Experience

• Knowledge of Mortgage FHA, VA Conventional/Conforming, Conventional Non-Conforming, and Construction loans.
• Analytical skills are a must.
• Experience/knowledge of general office work.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and Internet.
• Must be fully bilingual (Spanish/English).

First Bank Puerto Rico is proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.