UX Manager

**Overview**The Senior UX Manager will play a pivotal role in shaping the user experience across our digital properties. This role will be parts strategy, research and data analysis, and parts hands-on design/design management, fostering a collaborative environment with leaders, team members and vendors to innovate user-centric solutions. The ideal candidate is passionate about creating seamless, intuitive digital experiences, is an advocate for users and in making data-driven decisions and has a proven track record of owning/driving projects in execution from beginning to end.**Key Responsibilities:**+ Conducting User Research+ Cultivate a deep empathy for users and a commitment to understanding their interactions with ABM across platforms. Be an advocate for users and user research within the organization.+ Foster a user-centric culture by implementing top-tier UX methodologies, leading and harnessing the power of UX Research, and nurturing an atmosphere conducive to experimentation, innovation, and validation.+ Utilize various research methods, including surveys, qualitative interviews, and usability testing, to inform design decisions.+ Continually monitors and pivots design to improve conversion rate (CR) through A/B testing and user testing programs.+ Data & Analytics Management+ Evolve and optimize web data analysis platforms and processes to discern actionable insights from user data.+ Manage dashboards and reporting systems to monitor key performance indicators (KPIs) and metrics related to user experience.+ Collaborate with content, web and external partner teams to integrate data-driven decision-making into the UX design process.+ Conducting Iterative Design Sprints+ Facilitate and participate in iterative design sprints, fostering collaboration across teams.+ Facilitate design thinking workshops to ideate, prototype, and validate design concepts.+ Create, maintain and prioritize a backlog, ensuring alignment with project timelines and business goals.+ Wireframe & Prototype Generation+ Hands-on generation of wireframes and prototypes to visualize and communicate design concepts.+ Collaboration/oversight of UX and development resources to ensure the seamless transition from ideation to implementation.+ Ongoing iteration of designs based on feedback and user testing results.+ Governance & Evolution of Componentized UI Design System+ Establish and enforce governance processes for maintaining a componentized UI design system.+ Continually evolve the design system to ensure consistency and scalability across digital environments.+ Collaborate with development teams to implement, maintain and test design system components.**Qualifications:**+ Expertise in driving the end-to-end iterative design process, including expertise in developing and utilizing personas, job stories, journey mapping, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals.+ Experience leading design research, including competitive analysis, pattern research, qualitative interviews, A/B testing, and insights synthesis.+ Exhibit excellent communication and storytelling skills, with the ability to demonstrate the "why" behind design rationale for both the team and stakeholders.+ Strong background in user research, data analytics, and data-driven design.+ Minimum of 7-10 years in a design related or research field, with a strong portfolio of UX/UI, design system **_or_** user-centric UXR-based case study work.+ Bachelor's **_or_** Master's degree in UX design, Human-Computer Interaction, **_or_** a related field.+ Proficiency in wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD)+ Proficiency in working with popular data and analytics platforms (Google Analytics, Hotjar, Ahrefs, etc)+ Strong project planning, time management, collaboration and organizational skills.+ Demonstrated expertise in developing and maintaining componentized UI design systems.+ Experience working with ADA/accessibility and data consent compliance requirements.+ Experience working within CMS systems to build pages and maintain content. Hands-on knowledge with Webflow is a plus.+ Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.**Benefit Information:**ABM offers a comprehensive benefits package. For information about ABMs benefits, visitBenefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)REQNUMBER: 84056All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.