Clearwater Analytics
UX Manager
Clearwater Analytics, Boise, Idaho, United States, 83708
User Experience Manager
The User Experience (UX) Manager will play a crucial role in driving domain, function, and user-centered design philosophy throughout Clearwater Analytics' products. Acting as a player coach, you will work directly with scrum teams while also leading and growing a geographically diverse UX team. You will collaborate closely with product, engineering, CS, and operations leaders, and be responsible for driving user research, crafting innovative designs, and promoting a user-centric culture within the organization.
Key Responsibilities:
Thought Leadership and Team Management:
Hire, manage, lead and inspire a team of UX designers across our primary development centers in the US, UK and India, to deliver exceptional user experiences.Foster a collaborative and creative work environment, drive design standards, and provide thought leadership on innovative UX designs. Concretely, the UX manager will publish quarterly newsletters highlighting the work of the teamProvide guidance and mentorship to team members, ensuring a high level of performance and productivity.Ensure adequate coverage of all key products based on the priority guidance of product leader and allocate UX capacity fairly.Develop a culture of prototyping, low and hi-fi mockups for user testing and client feedback.User Research and Analysis:
Analyze usage data, qualitative feedback, and industry design trends (especially in data visualization and fintech) to identify opportunities for improving usability and enhancing the overall user experience.Translate research findings into actionable design recommendations and strategic insights.Drive UX consistency across all CW productsCreate user journey maps, personas, and assist in driving process consistency.User-Centered Design:
Given the analytical nature of the company's products, champion job specific data visualizations set us apart from generic BI tool visualizations. Build designs fit for data exploration, generating insights that reflect the domain and job to be done.Drive the development of user-centered design strategies, including information architecture, interaction design, user personas, and visual design.Collaborate with product managers, engineers, and other stakeholders to refine and challenge product requirements.Create wireframes, prototypes, and visual designs that effectively communicate the intended user experience, ensuring usability and accessibility.Design Champion:
Educate PMs on the value of UX and foster collaboration from discovery through development.Stay abreast of emerging trends and technologies in UX design, sharing knowledge and expertise with the team and the wider organization.Requirements:
Bachelor's or graduate degree in Human-Computer Interaction (HCI), Design, Visual Arts, Computer Science, or a related field.Total UX experience of at least 10 years (12+ highly preferred), of which at least 3 in financial services industry.Experience mentoring or managing a team of 3 - 5 designers, especially for analytical products.Proficiency in user research methodologies, usability testing, and data analysis.Strong knowledge of UX design principles, information architecture, and interaction design.Proficiency in UX design tools such as Sketch, Adobe XD, or Figma.Familiarity with front-end development technologies and their impact on UX design.Excellent leadership, communication, and collaboration skills.Strong problem-solving abilities and a detail-oriented mindset.Ability to thrive in a fast-paced, dynamic environment while managing multiple projects and priorities.Preferred:
Located near and able to work from CW US offices as per our policy: Boise, Seattle, San Jose, or New York.At least 3 years of experience in financial services industry.Hands on experience with UI technologies and frameworks such as HTML, CSS, JavaScript, PHP, Angular.js, GWT and MUI.
The User Experience (UX) Manager will play a crucial role in driving domain, function, and user-centered design philosophy throughout Clearwater Analytics' products. Acting as a player coach, you will work directly with scrum teams while also leading and growing a geographically diverse UX team. You will collaborate closely with product, engineering, CS, and operations leaders, and be responsible for driving user research, crafting innovative designs, and promoting a user-centric culture within the organization.
Key Responsibilities:
Thought Leadership and Team Management:
Hire, manage, lead and inspire a team of UX designers across our primary development centers in the US, UK and India, to deliver exceptional user experiences.Foster a collaborative and creative work environment, drive design standards, and provide thought leadership on innovative UX designs. Concretely, the UX manager will publish quarterly newsletters highlighting the work of the teamProvide guidance and mentorship to team members, ensuring a high level of performance and productivity.Ensure adequate coverage of all key products based on the priority guidance of product leader and allocate UX capacity fairly.Develop a culture of prototyping, low and hi-fi mockups for user testing and client feedback.User Research and Analysis:
Analyze usage data, qualitative feedback, and industry design trends (especially in data visualization and fintech) to identify opportunities for improving usability and enhancing the overall user experience.Translate research findings into actionable design recommendations and strategic insights.Drive UX consistency across all CW productsCreate user journey maps, personas, and assist in driving process consistency.User-Centered Design:
Given the analytical nature of the company's products, champion job specific data visualizations set us apart from generic BI tool visualizations. Build designs fit for data exploration, generating insights that reflect the domain and job to be done.Drive the development of user-centered design strategies, including information architecture, interaction design, user personas, and visual design.Collaborate with product managers, engineers, and other stakeholders to refine and challenge product requirements.Create wireframes, prototypes, and visual designs that effectively communicate the intended user experience, ensuring usability and accessibility.Design Champion:
Educate PMs on the value of UX and foster collaboration from discovery through development.Stay abreast of emerging trends and technologies in UX design, sharing knowledge and expertise with the team and the wider organization.Requirements:
Bachelor's or graduate degree in Human-Computer Interaction (HCI), Design, Visual Arts, Computer Science, or a related field.Total UX experience of at least 10 years (12+ highly preferred), of which at least 3 in financial services industry.Experience mentoring or managing a team of 3 - 5 designers, especially for analytical products.Proficiency in user research methodologies, usability testing, and data analysis.Strong knowledge of UX design principles, information architecture, and interaction design.Proficiency in UX design tools such as Sketch, Adobe XD, or Figma.Familiarity with front-end development technologies and their impact on UX design.Excellent leadership, communication, and collaboration skills.Strong problem-solving abilities and a detail-oriented mindset.Ability to thrive in a fast-paced, dynamic environment while managing multiple projects and priorities.Preferred:
Located near and able to work from CW US offices as per our policy: Boise, Seattle, San Jose, or New York.At least 3 years of experience in financial services industry.Hands on experience with UI technologies and frameworks such as HTML, CSS, JavaScript, PHP, Angular.js, GWT and MUI.