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Posts Tagged ‘complain’

How To Get Your Complaint Heard On Twitter

Twitter is becoming the new call center, with customers tweeting to companies to voice their complaints, comments and questions. But in order to get an answer, you’ve got to know how to make your 140-character concerns stand out from the crowd and grab their attention.
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Businesses, Listen Up: Twitter Users Expect You To Hear (And Respond To) Their Complaints [STUDY]

A new study should serve as a bright red warning light for any business with a dormant or lazy Twitter presence: your customers are tweeting, and they expect you to hear them.
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