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Posts Tagged ‘Conversocial’

Can Twitter Help You Land A Social Customer Service Job?

Can you name an industry that hasn’t been affected by social media? If you can list it, someone will target it so keep that intel to yourself! But assuming you can’t, you would have to agree that along with social media, social client relationship management (CRM) has become pretty essential – and the job market agrees.

Social customer service jobs are on the rise and being active on Twitter – and understanding why social customer service is so important – may help you stay a step ahead of fellow job seekers!

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Social Media 101

Social Media 101Starting November 10, get hands-on social media training for beginners! In our popular online boot camp, you'll hear from social media and marketing experts on how to get set-up on the major social platforms, create meaningful content, and engage with your audience across various sites. Register now!

Why Companies Must Monitor Twitter Beyond The @Mention [STUDY]

Did you know that, “on average, only 3% of tweets referencing companies carry the “@” symbol?”

What does this mean for your brand? If your company’s social engagement relies on being notified by Twitter when you get an @mention, you’re going to miss A LOT of tweets. Most of them, actually.

It’s time to learn how to listen better on Twitter.

And this study from Conversocial will show you just how dire the situation really is.

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Proactive Customer Service Made Simple: Conversocial

If your company exists and has customers, it should be monitoring social media – not only for complaints, but for leads as well.

Smart businesses know that keeping a customer makes MUCH more sense than finding a new customer to replace the one you lost. And they also know that while happy customers tell their friends about you and refer new business, unhappy customers tell the WORLD and can destroy you.

If making sense of the noise on Twitter gives your CEO heart palpitations, we have a service that will help you organize customer feedback and save that executive a trip to the ER.

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