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Posts Tagged ‘Get Satisfaction’

Twitter And Facebook Vs. Branded Communities – Which Is Better For Customer Support? [INFOGRAPHIC]

Cast your mind back, oh, five or ten years, to the days before social media had evolved into the behemoth we know and (mostly) love today.

Back then – in days of yore, as I like to call it – if you wanted online customer support from a brand you had to visit their website, find the contact page and send them an email. Brands that were ahead of their time – and prepared to do the moderation – installed feedback tools and, occasionally, support forums on their sites. Brave as they were, many of these attempts were folly, and plenty of businesses embraced the Get Satisfaction community customer support platform when it launched in 2007.

Fast forward to 2012. Now it’s all social, social, social. Where do most people go online when they’ve got a problem or complaint about a product? To the brand’s Facebook and Twitter pages, right? Wrong. At least according to Get Satisfaction.

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Mediabistro Course

Twitter Tools for Marketing

Twitter Tools for MarketingWork with the formerly founding editor of AllTwitter to learn the tools and applications to maximize your impact! Starting December 3, Lauren Dugan will teach you how to manage your Tweet schedule using programs like TweetDeck and Hootsuite, search for people, trends, and content, and analyze your social growth and other important metrics. Register now!

HootSuite Now Offers YouTube, Tumblr, Flickr Support With New App Directory

HootSuite, one of the most popular Twitter dashboards, is expanding in a big way. The company just announced its new App Directory, a platform for third-parties to integrate their existing apps (or build custom ones) into HootSuite.

The first wave of big-name apps to hit the directory include YouTube, Flickr, Tumblr and Get Satisfaction.
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