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Posts Tagged ‘social airlines’

How Are Indonesian Airlines Using Facebook, Twitter, LinkedIn And YouTube? [INFOGRAPHIC]

Indonesia is an archipelago country comprising approximately 17,508 islands (the name Indonesia derives from the Latin and Greek Indus, and the Greek nèsos, meaning “island”) over 34 provinces with more than 238 million people, and air transportation is the fastest and most convenient way for citizens to move from one place to another.

Indeed, 53 million Indonesians flew in 2010, and dozens of fledgling airlines have sprung up to serve Indonesia’s island-hopping new middle class.

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Which Airlines And Airports Are Taking Flight On Social Media? [INFOGRAPHIC]

Did you know that 591,039,079 passengers travelled domestically in the U.S. in 2012?

For the airplane industry, this presents a huge challenge, not only in terms of scale, but in this very modern, social world, one of customer satisfaction, too. Platforms such as Twitter and Facebook have empowered travellers with the ability to connect and liaise with travel bookers, airlines and airports, demanding customer satisfaction, up-to-the-minute flight information and quality support.

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