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Posts Tagged ‘social airports’

Which Airlines And Airports Are Taking Flight On Social Media? [INFOGRAPHIC]

Did you know that 591,039,079 passengers travelled domestically in the U.S. in 2012?

For the airplane industry, this presents a huge challenge, not only in terms of scale, but in this very modern, social world, one of customer satisfaction, too. Platforms such as Twitter and Facebook have empowered travellers with the ability to connect and liaise with travel bookers, airlines and airports, demanding customer satisfaction, up-to-the-minute flight information and quality support.

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How Are Airports Using Social Media? [INFOGRAPHIC]

Airlines have adapted to social networking perhaps as well as any other industry, but how are airports allocating resources to social media?

Inconsistently, says this new report from Simpliflying, which reveals that while 98 percent of airports surveyed have social media staff working across departments, more than half (55 percent) of airports invest less than 100 man-hours per month on social channels such as Twitter and Facebook.

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