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Posts Tagged ‘social media lessons’

10 Lessons Social Media Can Learn From Traditional Customer Service [INFOGRAPHIC]

10 Lessons Social Media Can Learn From Traditional Customer Service [INFOGRAPHIC]

Social media has revolutionised many industries, with the business of customer service perhaps benefiting the most from these consumer-facing, highly-engaged platforms.

That’s assuming, of course, that you’re doing customer service well. Just because your business is active on social media doesn’t automatically mean you’re delivering first class support, and brands would do well to remember the tried and tested customer service methods of yesterday.

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5 Simple Social Media Lessons (That You Learned In School) [INFOGRAPHIC]

Social media? What’s that all about?

Well, when you really think about, it isn’t half as complicated as many of us (ahem) like to make out. In fact, here’s the big reveal: you already know how to do it.

Essentially, it’s all about applying the basics. The everyday things you learned way, way back that helped get you ahead in your “real” life. You know, the things you learned back in school.

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