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Posts Tagged ‘twitter airlines’

The Best (And Worst) Airlines According To Twitter [STUDY]

The Best (And Worst) Airlines According To Twitter [STUDY]

Have you ever tweeted about a good or bad experience with a major airline?

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American Airlines Responds to 80% of Customer Tweets Within 15 Minutes [STUDY]

American Airlines Responds to 80% of Customer Tweets Within 15 Minutes [STUDY]

The major airlines adapted to Twitter perhaps as quickly as any other industry vertical, rapidly recognising its usefulness as a medium to deliver flight information, provide updates and respond to customer support enquiries.

Indeed, it’s this latter area where American Airlines has particularly excelled, with their @AmericanAir profile responding to 99 percent of customer queries on Twitter within one hour, and 80 percent in just 15 minutes.

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The Twitter Guide To Airports [INFOGRAPHIC]

Did you know that 88 percent of all tweets sent by travellers while they’re killing time at airports are customer service related?

Airlines and airports have been quick to capitalise on the social media revolution with dedicated customer-facing channels on Twitter, Facebook and other platforms, but while most of them do a good job most of the time, things haven’t always gone their way.

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How Do Airports Use Twitter? [INFOGRAPHIC]

Gatwick Airport, the UK’s second-largest airport (behind Heathrow), and the busiest single-runway airport in the world, annually shuttles 32 million passengers toward than more 200 destinations across 90 countries.

Now, thanks to a 24-hour customer support presence and some innovative hashtag use, Gatwick has been recognised for their efforts on Twitter with a verified account, becoming the first airport in the UK to secure the blue tick.

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How Airlines Used Twitter In March [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for February, January, December and November.)

Delta resumed the top spot for incoming tweets in March, seeing almost twenty-five thousand mentions on the network, which was good enough to knock Air Asia, last month’s champion, into second place.

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How Airlines Used Twitter In February [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for January, December, November and October.)

AirAsia is back in the top spot in February, with its 22,635 Twitter mentions a jump of some 60 percent since January. Delta secured second place, with American Airlines in third.

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How Airlines Used Twitter In January – @CebuPacificAir Flies Above @AirAsia [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for December, November, October and September.)

In a generally quieter month, Cebu Pacific has leapt to the most-mentioned top spot, ahead of December’s leader Air Asia. Volaris is a new entry at third.

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How Airlines Used Twitter In December [INFOGRAPHIC]

Eeezer have updated their monthly infographic on how airlines are using Twitter (see our updates on this for November, October and September.)

AirAsia was the most popular airline in December, receiving over seventeen thousand tweets from its followers, ahead of American Airlines and EasyJet.

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