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Posts Tagged ‘twitter airports’

The Twitter Guide To Airports [INFOGRAPHIC]

Did you know that 88 percent of all tweets sent by travellers while they’re killing time at airports are customer service related?

Airlines and airports have been quick to capitalise on the social media revolution with dedicated customer-facing channels on Twitter, Facebook and other platforms, but while most of them do a good job most of the time, things haven’t always gone their way.

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How Do Airports Use Twitter? [INFOGRAPHIC]

Gatwick Airport, the UK’s second-largest airport (behind Heathrow), and the busiest single-runway airport in the world, annually shuttles 32 million passengers toward than more 200 destinations across 90 countries.

Now, thanks to a 24-hour customer support presence and some innovative hashtag use, Gatwick has been recognised for their efforts on Twitter with a verified account, becoming the first airport in the UK to secure the blue tick.

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