AllFacebook InsideFacebook InsideMobileApps InsideSocialGames SocialTimes LostRemote TVNewser TVSpy AgencySpy PRNewser MediaJobsDaily UnBeige

Twitter Revamps The Help Center, Promises "More Good Times" After One Million Help Tickets

Or so they say. Judge for yourself here.

One point of note:

Special thanks to Zendesk, with whom we celebrated our millionth ticket in a year’s time.

What @crystal actually means is that Twitter received one million help ticket requests over the past twelve months. Now, one, that’s not really something to boast about and, more importantly, two, how many of those tickets received nothing more than the usual automated reply of FAQs followed by a swift closure? Thirty per cent? Forty? Fifty? I wonder, I wonder…

PS. If you need help on Twitter, just ask.

Mediabistro Course

Social Media 101

Social Media 101Get hands-on social media training for beginners in our online boot camp, Social Media 101! Starting September 4, social media and marketing experts will help you determine the social media sites that matter most to you, based on your personal and professional goals. Hurry, this boot camp starts next week! Register now!