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Monitoring

Walmart: Save Money. Live Better. Tweet Haters?

walmart_bingoWalmart. Say the name and see vitriol spew all over your new graphic tee, on-sale Dickies and imitation Crocs (all sold at the Bentonville empire). Why? Ask the question and you can find a plethora of answers, in many languages no less.

Understanding this gargantuan amount of rancor for the retail giant would help an aficionado of social media to understand the roller coaster of entertainment it would be as Walmart’s social media management team. Good times, right? Up there with owning a timeshare in Iran as a “good real estate investment.”

Typically, an organization of that stature has to take the tweeting enmity, spam containing the Ebola virus and even DMs with pictures from People of Walmart all with a grin, a turn of the head and move on wishing a job would open at Target. Not any more, you haters of anonymity.

It seems the home of low prices is taking its high standards out to pasture and rolling up its collective bargain-shopping sleeves to fight back on Twitter, as broken by Digiday.

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Social Media 101

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Cision Sells Print Monitoring Business to BurrellesLuce

Cision announced today that it has sold its U.S. print monitoring business to fellow media monitoring, data, and analytics company BurrellesLuce. Cision says its print monitoring business has steadily declined in recent years, so the company will instead continue its focus on digital capabilities.

Cision North America CEO Peter Granat told us this morning that print monitoring contributed about eight percent to the total group revenue. “For the last number of years, we have seen double-digit declines in low teens for PR print monitoring business,” he said.

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Coalition for PR Research Standards Has A Few Standards to Share

The Coalition for PR Research Standards — the group composed of the Institute for Public Relations (IPR), Council of PR Firms, the Public Relations Society of America, the International Association for Measurement and Evaluation of Communication (AMEC), and the Global Alliance for PR and Communication Management — has released two papers that offer recommendations for metrics and ethics for the PR industry. Both papers are part of the Coalition’s ongoing work towards a set of industry standards, and both are open for comment on the IPR website.

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PR Newswire Launches Agility

PR Newswire has launched a new platform, Agility, that will serve as a single place to push out news, monitor and target media, and engage with audiences. Users can access the hundreds of thousands of media contacts in the PR Newswire arsenal as well as the other data and analysis tools available on the new system. There are more than 300 early adopters so far, but you can learn more about signing up here and find out more about the new platform in the clip above.

10 Sentiment Analysis Issues to Be Aware Of

Sentiment analysis’ popularity has grown exponentially in recent years and it is now being
used to track customer reactions, monitor competitor positions, anticipate election outcomes, forecast investment trends, and predict box office revenues. Speakers at the Sentiment Analysis Symposium on Tuesday in New York included corporate users as well as suppliers in the field, all providing different perspectives on this complex topic.

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Teen Tweeter Teaching Kansas Governor, School Principal a Social Media Lesson

A Kansas high school student, Emma Sullivan, posted a tweet last week during a field trip to the state capitol — “Just made mean comments at gov brownback and told him he sucked, in person #heblowsalot.” What followed is an example of how little some people know about how this whole social media thing works.

Seeing the tweet, Governor Sam Brownback’s comms director, Sherriene Jones-Sontag, reported Sullivan to her principal, who then issued a decree saying that Sullivan should send an apology to the Governor.

“My principal told me he needed to do damage control and was really upset,” Sullivan told CNN.

Actually, the tweet probably would’ve gone unnoticed by everyone except for Brownback’s staff had they accepted that not everyone in the state would be supportive of the Governor. According to the AP, Sullivan only had 65 followers before the tweet. Now she has more than 9,200.

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Dell Will Let You Know How Integrated You Are

This week Dell launched the Corporate Social Media Interactive Assessment, a tool that analyzes how well a company is listening and engaging with audiences, how integrated the listening process is, and how much the company is benefiting from its spending on things like staff. Filling out the survey will generate an infographic with personalized details.

The Assessment grew out of research Dell conducted with Forrester Consulting — Listening and Engaging in the Digital Marketing Age. The study of 200 U.S. marketers at medium and large companies found that many companies are actively using social media (sometimes more than traditional listening methods) for a variety of purposes, including as a feedback generator from consumers. And that information is being used across the business.

Interesting (though fitting) that Dell would launch this tool. More than anything, it reminds other companies of the need to monitor and respond to what’s happening on social media and other channels. Earlier this week, Business Wire and MyMediaInfo released a couple of new monitoring tools that might be of some help in this area.