Airlines are not particularly popular with the American public right now–and they haven’t been for a while. We now associate what was once a glamorous industry offering the promise of culture, class and access to compelling and exotic lands with long lines, intrusive security searches, hidden fees, incompetence and poor customer service (not to mention schedules that run late before 9am).
In order to bolster their bottom lines and increase profits, airlines have implemented fees for everything from extra carry-on bags to what once were basic amenities such as food and headphones. Today, airplanes resemble busses in the sky, where the quarters are cramped, worn and offer few creature comforts.
The one aspect of air travel that separates it from other forms of transportation, however, is the flight attendants. It’s nice to know that someone on board gets paid to be nice to you the entire trip, quick with a pillow or blanket should you need one. Not many businesses beyond upscale restaurants and beauty salons offer such services to average people.
Many frequent air travelers know the names and faces of the flight attendants who work scheduled domestic flights. Customers like to be recognized; it makes feel human and worthy. But the faces of American Airlines flight attendants are about to change.