Adam Goldstein was recently promoted to COO and president of Royal Caribbean after 12 years spent with Royal Caribbean International. This new role does include some corporate communications work, so it shouldn’t be surprising that in less than two weeks, Goldstein was appearing on a major morning news program to address yet another illness outbreak this time sickening 105 passengers and crew on Royal Caribbean’s Grandeur of the Seas. The previous week, 117 were sickened.
The problem looks to once again be the dreaded norovirus, which causes vomiting and diarrhea. The Centers for Disease Control gets involved, passengers miss out on their vacations, and you have an all-around mess on your hands.
Cruising’s reputation is also in a sickly state, with Gayle King noting at the top of the interview that trust in cruise vacations is down 12 percent.