Marilyn Tavenner, the administrator of the U.S. Centers for Medicare and Medicaid Services (CMS), said the following today before the House of Representatives Ways & Means Committee hearing focused on the mountain of troubles Healthcare.gov has had since launching on the first of this month:
We know that consumers are eager to purchase this coverage. And to the millions of Americans who have attempted to use Healthcare.gov to shop and enroll in healthcare coverage, I want to apologize to you that the website has not worked as well as it should.
Some have had trouble creating accounts and logging in to the site, while others have received confusing error messages, or had to wait for slow page loads or forms that failed to respond in a timely fashion. The initial consumer experience of HealthCare.gov has not lived up to the expectations of the American people and is not acceptable.
This had the makings of a good apology. But…