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Posts Tagged ‘Steve Stampley’

JetBlue Responds to Pilot ‘Panic Attack’

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Mashable has posted a short clip from the incident on a Las Vegas-bound JetBlue flight in which the captain had what some are calling a “panic attack.” The clip shows a relatively calm scene. Passengers are, of course, looking to see what’s going on, but it’s not the chaos one could imagine.

On the other hand, there’s this clip on ABC News that’s really frightening, not just for the passengers, but for the pilot, Clayton Osbon, who is clearly distraught. He has been suspended and is now getting medical attention while in FBI custody. This is barely two years after a JetBlue flight attendant Steven Slater decided he had enough and decided to quit his job via the plane’s emergency exit ramp.

What the heck is JetBlue doing to its employees? Read more

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Interview: Steve Stampley, Spokesman, JetBlue Airways

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This post was written by Nancy Lazarus, contributor to PRNewser.

The past two weeks have been eventful for JetBlue spokesman Steve Stampley. PRNewser talked to him this week about the incident regarding flight attendant Steven Slater. We focused on JetBlue’s employee communications initiatives, the media and public reactions as well as lessons learned in the aftermath.

Some of the general public’s reaction was initially favorable towards Steven Slater. To what extent has JetBlue monitored and analyzed the reactions from more targeted audiences, including your crewmembers/ employees?

We’ve reviewed their reactions, though not through official channels. We engage with a number of our crewmembers through social media via Twitter and Facebook. Though we have not done it with this story, there is an internal website where we keep an ongoing dialogue.

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