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  Masha Zager
Professional/Personal Overview
  For trade publications and corporate clients, I write about broadband technologies and applications; call centers and customer service; business applications of technology; technology skills and staffing; the telecommunications, apparel and real estate industries; medical imaging and practice management; and workplace issues. I write and edit articles, white papers, presentations, industry studies, brochures, newsletters, annual reports, web copy, RFPs, training manuals, and more. I've also had experience developing conference programs.
Work Info
Book Author 15 Years
Editor 15 Years
Writer 15 Years
Business (general) 8 Years
Government 20 Years
Technology 20 Years
Total Media Industry Experience
15 Years
Media Client List (# assignments last 2 yrs)
Apparel Magazine (11+), Broadband Properties Magazine (11+), Nat'l Telecommunications Coop Assn. (6-10), Realtor Association Executive Magazine (6-10)
Corporate Client List (# assignments last 2 yrs)
Allband Communications (3-5), Design Strategy Corporation (3-5), Magento (formerly Varien) (3-5), Magnolia Communications (3-5), Microsoft Corporation (3-5), MLX.com (3-5), Junction Networks (1-2)
Computer Skills
Microsoft Word, Microsoft Excel
PC with broadband Internet connection
Available on request.
Board member of Editorial Freelancers Association
Academic and professional background in economics. Managerial experience in information technology and customer service.
Freelancer Availability
I freelance full-time. I live near New York, NY. I am willing to travel regionally. I have a driver's license. I have access to a car.
Work Samples
Corporate Communications  
(Allband Communications, 3/7/2009)
Bylined article for president of a rural telecommunications cooperative.
(Design Strategy Corporation, 5/1/2005)
Brochure describing managed services solution for desktop support.
(National Notification Networks, 6/15/2004)
White paper for a mass notification provider
(TEK Management Consulting, 3/12/2004)
White paper for consulting company
(ServicePilot Technologies, 10/30/2003)
Brochure for software company
Trade Publications  
(Apparel Magazine, 8/10/2010)
Founded by four brothers from Marseilles, Guess Inc. has become one of the great American success stories. Here's how they did it.
(Broadband Properties, 6/30/2010)
Wilmington, N.C., was the first city to make the analog-to-digital TV transition. Now the city and its surrounding county are using wireless frequencies freed up by the transition to deliver municipal services.
(Rural Telecom Magazine, 9/1/2009)
The biggest news in the broadband world has been the American Recovery and Reinvestment Act (ARRA), popularly known as the “stimulus package.”
(Realtor Association Executive Magazine, 8/31/2009)
Advice for association managers on coping with new challenges.
(Apparel Magazine, 7/1/2007)
Q-and-A with chief operating officer of discount apparel retailer Steve & Barry's.
(Broadband Properties, 6/1/2007)
Feature article about rural telephone company building advanced infrastructure.
(Broadband Properties/Killer App, 2/1/2007)
Overcoming the "digital divide"
(Call Center Magazine, 10/1/2005)
Article about speech recognition technology and how it is being used in call centers.
(Broadband Properties, 10/1/2005)
Article about independent telcos using Fiber to the Home (FTTH) to bring voice, data, video, and other services to their customers.
(Dermatology Business Management, 3/1/2004)
Article about medical practice management
(Customer Service Newsletter, 12/1/2002)
Newsletter for customer service managers
(Rural Telecommunications, 9/1/2001)
Article about online training for small businesses
Contact Info
  Masha Zager
Catskill, NY 12414

E-Mail: mashazager@bridgewriter.com
Website: http://