After two years with the brand, Cramer-Krasselt has ended its relationship with Panera Bread. Cramer-Krasselt Chairman-CEO Peter Krivkovich announced that the agency would be resigning Panera Bread in an internal memo this morning, AdAge reports.
The memo painted a portrait of a truly dysfunctional relationship between the brand and their lead agency that can be summed up with the phrase “enough is enough.” In it, Krivkovich says “…the constant last-minute shifts in direction, the behind-the-scenes politics, the enormous level of subjectivity that disregards proof of performance — all churn people at a rate that becomes much too much even in this crazy business. The previous agency found that out as well. There is a pattern. And in the end, no amount of money makes it worthwhile.”
Cramer-Kraselt became lead agency on Panera Bread in May 2012, following a review. It had previously been held by Interpublic agency Mullen, which split with Panera citing their own “creative differences.” While it’s not known if a review will result from the resignation, AdAge speculates that “it’s likely one will.” Stick around for a more complete excerpt from the memo following the jump. Read more