If your company exists and has customers, it should be monitoring social media – not only for complaints, but for leads as well.

Smart businesses know that keeping a customer makes MUCH more sense than finding a new customer to replace the one you lost. And they also know that while happy customers tell their friends about you and refer new business, unhappy customers tell the WORLD and can destroy you.

If making sense of the noise on Twitter gives your CEO heart palpitations, we have a service that will help you organize customer feedback and save that executive a trip to the ER.

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