Kellogg’s UK is the latest brand to learn a fairly basic lesson in social media marketing: charity should never be conditional.
We get why this tweet seemed like a good idea at the time: it’s tough to get people to engage with you on social even when they follow your feed, and nobody wants to say “no” to feeding a vulnerable child. But the equation seriously undermines the message here.
The brand thinks: “We’re sponsoring a charity program to provide breakfasts for underprivileged children, and we want our fans to share the announcement so more people will associate it with our brand.”
The audience reads: “If you don’t retweet this, a vulnerable child might not eat breakfast tomorrow. Only a terrible, terrible person would allow that to happen. You’re not a terrible person, are you?”
Generous interpretation for sure—but this is how social works, remember? Here’s a clearer version of the statement: