“Social media is evolving so rapidly, but the enterprise space has a lot to do to catch up.” observed Kelli Carlson-Jagersma, VP at Wells Fargo Bank. David Grossman, founder and CEO of The Grossman Group, an internal comms consultancy, agreed that social platforms complicate an already tricky environment for workplace communications. Both spoke at Business Development Institute’s Social Media and Internal Communications Summit on Thursday in New York. Below are key takeaways.

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