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Panel: Social Media and the Customer: Focus on Community Management

Discover how community management can drive great customer service and transform your business

Panel: Social Media and the Customer: Focus on Community Management
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WHEN
Tuesday, December 8, 2009
Doors open at 6:00pm
Presentations begin at 6:30 pm sharp
Meet the panelists at our cash bar reception immediately following at 8:00 pm

WHERE
Comix, 353 W 14th Street
New York, NY 10014

PRICE
$30 ($25 for )
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Course Details

This is a sequel to our 2008 discussion The Customer Is the Company: How Social Media Is Changing Business about social media's influence on customer service.

This time, the conversation will focus on the emerging role of Community Manager, and what that role means in different types of organizations. Panelists will also explore recent trends, and what community and social media practices have worked for successful customer communities.

Speakers

Shirley Brady Saul Colt Valeria Maltoni Amber Naslund
Shirley Brady
Community Editor
BusinessWeek.com		 Saul Colt
Head of Magic
Zoocasa		 Valeria Maltoni
Co-Author, The Age of Conversation; Author, Conversation Agent		 Amber Naslund
Community Manager
Radian6

Presented by mediabistro.com in association with:

WebNewser
 WebNewser
Social Media for Media Pros

Related Courses

• Blogging: Advanced – ONLINE (Class starts November 24)
• Intro to Social Media – ONLINE (Class starts January 20)
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