Salesforce

Organize sales leads and create accurate forecasts and data

WHEN Materials available starting September 11
Discussions start Wednesday, September 18, 9-10 pm ET - Full Schedule

WHERE Online

CERTIFICATE Use this course to earn a certificate in Digital Marketing.

PRICE
$385 (or $360 for AvantGuild members - details)

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Details

Keeping track of your clients, prospects, and Customer Relationship Management, or CRM, is essential. This class will teach you the basics of Salesforce.com, the cloud computing system used by sales people, marketers, customer service teams, and business analysts. We'll show you how to use the system, with a key focus on leads, opportunities, contacts, accounts, reports, dashboards, and chatter.

In this class, you will learn how to:

Efficiently and effectively use navigation and search
Organize and track accounts, contacts, opportunities, and leads
Gather snapshots and summaries of your business through reports and dashboards
Collaborate with anyone, anywhere using Chatter

By the end of class, you will have:

The skills to access, personalize, and navigate Salesforce, as well as a working understanding of objects and how they work together within Salesforce.

Admission Requirements:
You will need access to Salesforce to complete assignments. You can download a free 30-day trial at Salesforce.com.

The online classroom has several components:

Lessons: Learn new skills through video lessons
Discussion: Join a weekly live, interactive discussion via IM and video
Assignments: Complete homework and receive instructor feedback
Forums: Exchange resources, meet peers, and ask your instructor questions

Course Syllabus

Salesforce (PDF)

View a sample syllabus for this course

• Digital Marketing Certificate Program – ONLINE

Instructor

Erin Leonard is a sales trainer with IAC at CityGrid Media, where she is responsible for the management and coordination of learning and development as well as sales enablement, instructional design, and facilitation of web and classroom training. She previously served in sales and account management roles with industry experience in technology and online media and advertising.

Erin Leonard's Courses
Salesforce – (Starts September 11)

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